Returns & refunds policy
Last updated May 2026
Wholesale orders on BforBusiness are generally non-returnable because sellers procure or pack goods to your order. The exceptions below cover situations where the seller is at fault and you receive something other than what was ordered.
When you can raise a dispute
- Damaged on arrival — package or product visibly damaged.
- Wrong item shipped — SKU, variant, brand or quantity differs from the order.
- Quality defect — clearly defective, expired, or below the specification on the listing.
- Non-delivery — marked delivered but never received.
Timeline
- Raise the dispute within 48 hours of delivery from My Orders → Report issue.
- Upload photos / unboxing video and the AWB sticker.
- Bfor mediates within 5 business days.
- If approved, refund is initiated within 3 business days and credited within 7.
Refund modes
Refunds are issued to the original payment method via Razorpay. For UPI / cards this takes 3–7 banking days. For net banking it can be up to 10 banking days depending on your bank.
Return shipping
When a return is approved, Bfor arranges a reverse pickup at no cost to you. Goods must be packed in the original packaging where possible.
What is not eligible
- Buyer's remorse — change of mind, ordered the wrong qty.
- Damage caused after delivery.
- Cosmetic packaging blemishes that do not affect goods inside.
- Disputes raised more than 48 hours after delivery.
Chargebacks
Please raise a Bfor dispute before contacting your card issuer. Chargebacks filed without a prior Bfor dispute can result in temporary account suspension while we investigate.