Frequently asked questions

For buyers

Do I need an account to browse?: No. You can browse the catalog, categories and product pages freely. You need to sign in to view wholesale prices, add items to cart and place an order.
Why do prices change with my pincode?: Bfor shows landed prices — unit price + GST + shipping for the qty and pincode you entered. Sellers and slabs that can't serve your pincode are filtered out automatically.
Can I order from multiple sellers in one cart?: Yes. We split the order at checkout and you receive one shipment + one GST invoice per seller.
What is the minimum order quantity?: MOQ is set per listing by the seller and shown on the product page. Below MOQ, "Add to cart" is disabled.
How do I get a GST invoice?: Add your GSTIN to your profile during checkout. Each shipment's invoice is emailed to you and available under My Orders.
Can I negotiate price for large orders?: Yes — use the "Request a quote" button on any product page. The seller usually responds within 1 business day.

How do I list a product?: Sign up as a seller, complete KYC (PAN + GSTIN + bank), then create your warehouse and add listings. Bulk upload via CSV is also supported under Seller → Bulk upload.
How are payouts made?: Razorpay Route splits the order at the time of payment. Payouts land in your registered bank account on T+2 working days after delivery confirmation.
What commissions does BforBusiness charge?: See the seller dashboard under Billing for current plan rates. There is no listing fee — only a per-order commission and any opted-in subscription tier.
Can I request a new brand or category?: Yes — both forms are inline inside the new-listing wizard. An admin reviews and approves typically within 1 business day.

Who handles shipping?: By default we generate the AWB through Shiprocket. Sellers may opt for self-managed shipping; in that case shipping rates and SLAs come from the seller.
What if my shipment is damaged?: Raise a dispute within 48 hours of delivery from My Orders → Report issue. See the returns & refunds policy for the full process.
When are returns allowed?: Wholesale orders are generally non-returnable, except for damaged-on-arrival, wrong-item-shipped or quality defects supported by photos/video.

What payment methods are supported?: UPI, net banking, credit/debit cards via Razorpay. Cash on delivery is not available for B2B orders.
Is my payment data stored?: No card details are stored on Bfor servers — everything is tokenised by Razorpay (PCI-DSS Level 1).